Auto Computer Specialist -

Derrek Corey

Had multiple warranty issues that they did take care of but took a LONG time to resolve and when it couldn't be resolved and I took longer than expected to return the ECM for a refund they refused. Was really reliable for a while but has started getting worse. Would not recommend.

Cody Mosteller

I had bought a refurbished unit from a major supplier that soon started giving issues. Instead of returning an already hard to find ECM under that supplier’s warranty I decided to have ACS repair the described issue. The turn around was relatively quick and the ECM allowed my truck to run well until it warmed up. I returned the ECM under warranty to ACS. Again the turn around was quick. The truck once again started, but failed to stay running once warmed up.

I contacted ACS again regarding the warranty.

ACS:
“At this point you either need to Replace the Unit or tell us exactly what Pin is not providing what. We've basically Rebuilt the entire Unit, so either the Unit is just no good or there are Vehicle Faults still.“

My reply:
“Do you have a replacement unit or can you attain a replacement unit?”

ACS:
“Yes, $548.88 and we can credit $100.00 of your previous payment.“

Original Payment was $199.99

My Reply:
“That will fine. I will start packing up the ECM I have to send back this evening.”

Meanwhile ACS:
“Please CLICK HERE to prepay for your Service ($448.88 plus Tax and Shipping if applicable). “

My reply:
“I forgot that I had the computer in my possession repaired and not replaced. It works while the vehicle isn’t warmed up. I’m thinking it’s a cracked solder joint and when the PCB warms up it breaks connection. If you’d like I can inspect it.”

ACS:
“No, if you are replacing the Unit and using that Unit as a Core, do not open it.”

My reply:
“So the unit is currently not covered under warranty?”

ACS:
“The Unit is under Warranty. If you're sending the Unit back under Warranty or Replacing the Unit, you cannot open the Unit.”

My reply:
“So is this previously repaired part being covered as a core or as a warranty exchange?”

ACS:
“Here are your options
Option 1 (Remanufactured Unit): $548.88
Core Charge: $100.00 or you can use your original as a Core (cannot be opened)
Subtotal: $648.88 or $548.88 (w/ Core exchange)
Minus Previous Payment: $100.00
Total Due: $548.88 or $448.88 (w/ Core exchange)

Option 2 (Send Unit back in under Warranty.”

My reply:
“Previous payment was $199.99.”

ACS:
“Correct; however, we have since Warrantied the Unit and can only credit a prorated amount.”

At this point I decided that they do not truly stand behind their work and sent the unit to another company.

Turns out the unit had loose solder joints. The other company found this and confirmed my suspicion. I can’t say that ACS doesn’t know what they are doing, but I can say they are not as good at diagnostic as other companies.

Update(10/29/24):

“We never received anything stating any Tests or Repairs were made and we Warrantied the Unit anyway.” -ACS

“As for us not diagnosing ECU as good as other companies, that may be true as we do not diagnose ECUs and if a company tells you they do and do not have the Vehicle, I would be suspicious.” -ACS

ACS Email (01/15/24):
“SERVICE NOTES Below

Customer Complaints / Problem Description: Under Acceleration the Vehicle Intermittently shuts engine down. Happens with the engine cold or at temp only observed at speed under 30 mph.

ACS Inspections, Diagnostics and Faults Found:
Low volt reference from capacitors
Capacitors out of variance
Cold solder joints

Repairs Performed: ALL Test Passed after Testing (No Codes Stored) with FULL Communication!
Replaced 2x 220uf at 35 v capacitors
Replaced 1x 470uf at 35 v capacitor
Resoldered CPU
Resoldered 2x Processor
Resoldered 2x EEPROM
Replaced overdrive and transmission output circuits
Replaced alternator circuit
Replaced a/c circuit
Replaced cruise control circuit”

The unit was never ACS’s, they only have claim on the service which they only stand halfway behind.

As for returning the unit, why? Failing to repair an item twice, stating it had “Full Communication” after the first repair, it would make no sense to return it for another repair. It was best to cut my loses and go with another company and now I have a properly running truck.

Nothing exists in a vacuum. I wish I had read the reviews here and seen the ACS’s responses.

Gary Barrett

Outstanding service and quality. I needed an ECM rushed to participate in a Jeep event. The staff here understood and expedited my order and even shipped overnight. The part was an exact match and all is running well.
Thanks for the assist.
Gary from Texas.

Dr. John F. Montalvo, Jr. ND, PhD

Words cannot describe the joy I feel with a highly reputable, honest, friendly and helpful staff that this establishment has. I came in after I dealt with another shop in Margate that held one of my P28 computers for 2 weeks while the one in my car was still not running right. They told me that it would be ready in 24 hours than 48 hours than in a week. On and on and on. Than they tried to fix the one in my car piece meal. What a grave disappointment.

Finally I found Robby and John thru Mobile Mechanix. The P28 I was told could not be fixed by Auto Computer Performance in Margate. Robby fixed it in 24 hours. Than he did the same with the one in my car. I was in shock when they called and it was ready for pickup and installation. I still had issues. The car (1993 Honda Del Sol) was running rough, running to rich and gas mileage was down. My mechanic tried to figure it out but couldn't. He said it was the computer. Took it back to Robby. He said the computer was fine. So let's take it over to DT Performance next store and have it diagnosed. Mind you, Robby doesn't have to go there. He has his own shop to work. But he took the time, energy and had the compassion to be concerned about me and my vehicle. He introduced me to the owner to DT Performance, George (Jorge). And his mechanic found out that my timing was off plus a few wires needed to be cleaned up. The timing belt had jumped two "teeth". They fixed it. And now my car runs better than before the problem and better than it was new. My car has 319,000 miles on it.

As a Pastor and a car enthusiast, it is very, very rare that you can find an establishment that is honest, fair in its pricing, takes pride in its work and is compassionate with the people they are doing business with! May God continue to bless them, protect them and prosper them.

If you have a problem with your vehicle computer, PLEASE DON'T go anywhere else. Have Robby and John take a look at it. You will be pleasantly surprised!

Edgar Villasana

In March 2023 my truck 1999 ram 2500 Cummins quit it wont start .
The diagnostic was ECM bad so I start looking for ECM repair services and I come across of Auto Computers Specialist I remove the ecm from vehicle and shipped to them after a long wait they said ecm not repairable frayed and I will need a new one 1500 dollar and they take the old one as core that will add another 300 bucks well I told them since you have my old one I just paid the difference and they told me mine can't be used as core because it was no good that I had to pay full price.
Well I started shopping somewhere else for my ECM I got it from a place in Texas cheaper but I need the old ECM to use as core so I told Auto Computers Specialist to send it back, so they want 250 plus shipping cost to send it back.
I did pay it.
They call me asking me what my ECM looks like and more questions like part number and they ask me if ever been open. I said no! Mine was in pristine condition never opened.
When I got it back my God! Like somebody play base ball with my ECM all beat up missing screws.
So I paid full price for my ECM with the company in Texas.
Well.....
After I got the new one I installed ant truck won't run still.
ECM was not the problem.
I paid a subscription in a forum and explain my problem they told me what to do and what to check, turned out was a wiring problem.
So this people Auto Computers Specialist they a scam!!!
They mess my ECM . And then they couldn't find it to send it back I had to send them pictures of my ECM.
I figured they just throw them in a pale and run over them to charge a lot of money for new ones.

bob almighty

Robert is very knowledgeable and great to deal with.
I was working on a 2006 wrangler unfortunately it suffered the common pcm fail. He informed me what to check\repair in the wiring before determining the pcm was at fault. Although the online ordering process was undesirable. Robert did the best he could to get the pcm to me. Still a 3 week wait from the time i ordered till received. Im uncertain about the warranty. Lets hope we dont need that, When the Jeep came back today i said oh boy. Luckily its here for a drive line noise. I would definitely recommend acs.

Kenny Schroder

My 01 Dodge Cummins had the P1693, P1694, and P1698 codes (failure to communicate between ECM and PCM). Along with this came tachometer not working intermittently and engine would occasionally cut in and out. Sent both my computers to them and received them back within a week or so. They also emailed with details of what they found and fixed in both computers. Installed them and my problems are gone and still no issues 10 months later. Highly recommend, they do good work and have great service. Thank you!

Gilberto A

There customer service needs work, called them on 6/6 and was told that I should be getting the Ecm report later that day or on 6/7, didn’t receive anything so called again on 6/8 and was told the same thing. Called again on 6/12 and finally got the Ecm report but they didn’t send me the shipping options like they said they would….I needed the Ecm shipped next day air. With there customer service effort I hope to never deal with this company again. They had good reviews on the forums and it’s the reason I decided to get my Ecm worked on but after there customer service they lost a customer. On top of that they never responded to my various emails…. Don’t know how good there quality of work turned out to be since I had to buy an Ecm through a different company that was happy to ship it next day air.