Volkswagen of Lebanon - Lebanon, New Hampshire

Tim

Great experience buying an atlas from Dave and Keith. Dave helped me and my wife find the exact trim and color and actually picked up my car from Maine. Fair price and got it with the .9% financing. Such a great experience. Thank you both!

Jennifer Sargent

I purchased a new vehicle on Monday from Mary and she was excellent. She listened to what I was looking for allowed me to take my time looking through the lot to narrow down my search. Keith ran the numbers for me. They quickly matched the rate I asked for and gave me everything I wanted. How refreshing! I got a fully loaded Tiguan for a great price and no hassle in the process. I also purchased my last vehicle from the same dealership so I have peace of mind in knowing that their service department is also outstanding.

A Miller

Service is slow (waiting beyond apt. schedule time for car to be pulled in), was given incorrect quotes on labor. Traded my VW in today so no longer using this dealer, and can give an honest review without fear of worse service or higher labor costs.

Vincent DiNapoli

When the customer makes an appointment and shows up on time the expected service should start at that time. If the customer has to call at 1PM for an update on a routine maintenance appointment that started at 8:15AM and the car hasn't been looked at yet it is extremely disappointing.

Robert Taylor

We had a very good experience at VW of Lebanon. Dave, our salesperson was super professional and at no time we felt pressure to buy. Everything went smoothly and we are out the door for lunch in our new VW ID.4.

Phyllis Morris

My service appointment was at 11:00 am. It wasn’t ready until 5:00 pm. A few items were checked and I switched from winter to summer tires. I am handicapped, and it was hard on me to not have my car.
Otherwise, the people were very nice.

Brian & Nicole Carriere

We had an exceptional experience at VW of Lebanon dealership recently. As someone who typically dreads the process of searching for a new car, I must admit that this was one of the best experiences I've had in a dealership setting.

Dave, our salesperson, deserves special recognition for his outstanding service. Unlike many salespeople I've encountered in the past, Dave was non-pressuring and genuinely focused on helping us find the perfect car for our needs. He kept us informed every step of the way, providing updates on the status of our new car as we eagerly awaited its arrival. Dave took ample time to ensure that we were familiar with all the features and functions of our new vehicle, patiently answering any questions we had and ensuring that we felt confident and comfortable behind the wheel.

The level of professionalism and dedication displayed by Dave and the entire team at your dealership is truly commendable. Thanks to their efforts, what could have been a stressful and overwhelming process turned into a smooth and enjoyable experience.

I will not hesitate to recommend your dealership to friends and family in the future, and I look forward to returning for any future automotive needs. Thank you once again for your exceptional service and commitment to customer satisfaction.

Kristen

Do NOT use the service department. (sorry for the long post)
I purchased my VW Atlas from them 1.5yrs ago - ok experience. Anyway, this past November I took my car in for a routine oil change and snow tire placement. Everything seemed to go smoothly UNTILI received a call from the service department (on my 38mile drive home) that apparently whoever did my oil change forgot to put the undercarriage panel back on. Given this is a fairly large piece of my car, I was puzzled as to how this could be missed but Keith from VW assured me nothing bad would come of it and that they would gladly put it back on free of charge (WOW, so generous I thought) the next day if I could bring the car in. When I finally got home steam was pouring out from under the hood & my car smelled of burning oil - not knowing too much about cars, I thought this was likely just the result of the missing part. The next morning, as I was getting ready to drive the car back to Lebanon, I noted there was a visible, fairly large, oil leak in my driveway. The car drove ok the 37miles back to Lebanon, however, when I finally got off of 89 and stopped at a red light, I again noted a strong scent of burning oil, as well as, smoke billowing out of my hood. Fortunately (?) as I was literally turning into the dealership, the "No oil pressure, stop driving immediately" sign flashed on my dash.

Come to find out, not only had they forgotten to re-install the undercarriage panel, they had also messed up the oil filter replacement. I was told 2 different stories - 1.) the technician did not replace the o-ring vs 2.) the o-ring broke - which makes me question the validity of what really happened. When I came to pick up my car, though they apologized (Jeff and Keith), they also were quick to stress how they had done the work "free of charge" and offered me ABSOLUTELY NOTHING for the inconvenience they caused me or any assurances that their mistake did not damage the life of my engine. I am beyond upset the entire experience and have yet to receive a better apology or any kind of compensation for the stress and inconvenience the entire debacle caused me. I have one pre-paid oil change left with them and I am definitely not going to use it.